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[orca-tech:01791] プリンタトラブルの調査方法



藤本と申します。
皆様お世話になります。

ORCAの運用中にプリンタがCUPSにより停止状態になる症状が度々発生し
ており、解決方法に関して御意見を伺いたく投稿させていただきました。

プリンタの停止自体はCUPSがエラー対処として行なっている動作(エラーポリシー
:stop-printer)のようなので、問題になるのはCUPSがエラーを検知してい
る原因ということになりそうなのですが、ここから上手く調査が進んでいない状
況です。

原因の心当たりや原因調査の方法等、なにか情報をお持ちでしたらお教えいただ
ければ幸いです。


●システム環境
  ORCAサーバ
    OS			:Debian/GNU Linux4.0r8(Etch)
    ORCA		:jma-receipt-hosp(ver4.4)
  ORCAクライアント
    OS			:WindowsXP SP3
    クライアント		:monsiaj-bin-20100201
  プリンタ
    機種:			:EPSON LP-9100


●CUPSログ抜粋
  エラーログ

E [29/Mar/2010:14:42:40 +0900] PID 24298 (/usr/lib/cups/backend/lpd) stopped with status 1!
E [29/Mar/2010:14:44:50 +0900] Resume-Printer: Unauthorized
E [29/Mar/2010:14:44:52 +0900] Resume-Printer: Unauthorized
E [29/Mar/2010:14:44:52 +0900] [Job 9235] No %%BoundingBox: comment in header!
E [29/Mar/2010:14:44:52 +0900] [Job 9235] No %%Pages: comment in header!
E [29/Mar/2010:14:45:18 +0900] Restart-Job: Unauthorized
E [29/Mar/2010:14:47:36 +0900] Purge-Jobs: Unauthorized
E [29/Mar/2010:14:47:38 +0900] PID 24695 (/usr/lib/cups/backend/lpd) stopped with status 1!
E [29/Mar/2010:14:47:49 +0900] Purge-Jobs: Unauthorized

  アクセスログ

localhost - - [29/Mar/2010:14:39:18 +0900] "GET /printers/ HTTP/1.1" 200 0 - -
localhost - - [29/Mar/2010:14:39:18 +0900] "GET /printers/ HTTP/1.1" 200 11318 - -
localhost - - [29/Mar/2010:14:39:18 +0900] "GET /images/printer-processing.gif HTTP/1.1" 304 0 - -
localhost - - [29/Mar/2010:14:42:39 +0900] "GET /printers/ HTTP/1.1" 200 0 - -
localhost - - [29/Mar/2010:14:42:39 +0900] "GET /printers/ HTTP/1.1" 200 11318 - -
localhost - - [29/Mar/2010:14:43:32 +0900] "GET /printers/lp2 HTTP/1.1" 200 0 - -
localhost - - [29/Mar/2010:14:43:32 +0900] "POST / HTTP/1.1" 200 454 Get-Jobs successful-ok
localhost - - [29/Mar/2010:14:43:32 +0900] "GET /images/button-show-completed.gif HTTP/1.1" 304 0 - -
localhost - - [29/Mar/2010:14:43:32 +0900] "GET /images/button-show-all.gif HTTP/1.1" 304 0 - -
localhost - - [29/Mar/2010:14:43:32 +0900] "GET /printers/lp2 HTTP/1.1" 200 9872 - -
localhost - - [29/Mar/2010:14:43:32 +0900] "GET /images/button-restart-job.gif HTTP/1.1" 304 0 - -
localhost - - [29/Mar/2010:14:43:32 +0900] "GET /images/button-cancel-job.gif HTTP/1.1" 304 0 - -
localhost - - [29/Mar/2010:14:43:32 +0900] "GET /images/button-move-job.gif HTTP/1.1" 304 0 - -
localhost - - [29/Mar/2010:14:43:32 +0900] "GET /images/button-hold-job.gif HTTP/1.1" 200 633 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /printers/lp2 HTTP/1.1" 200 0 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /cups.css HTTP/1.1" 200 3660 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/top-left.gif HTTP/1.1" 200 473 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/top-middle.gif HTTP/1.1" 200 1144 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/top-right.gif HTTP/1.1" 200 121 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/tab-left.gif HTTP/1.1" 200 46 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/tab-right.gif HTTP/1.1" 200 47 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/printer-processing.gif HTTP/1.1" 200 2737 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-print-test-page.gif HTTP/1.1" 200 688 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-stop-printer.gif HTTP/1.1" 200 606 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-reject-jobs.gif HTTP/1.1" 200 578 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-move-jobs.gif HTTP/1.1" 200 861 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-cancel-all-jobs.gif HTTP/1.1" 200 877 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-unpublish-printer.gif HTTP/1.1" 200 698 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-modify-printer.gif HTTP/1.1" 200 655 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-set-printer-options.gif HTTP/1.1" 200 854 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-delete-printer.gif HTTP/1.1" 200 611 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-set-as-default.gif HTTP/1.1" 200 653 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-set-allowed-users.gif HTTP/1.1" 200 782 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "POST / HTTP/1.1" 200 454 Get-Jobs successful-ok
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /printers/lp2 HTTP/1.1" 200 9872 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-search.gif HTTP/1.1" 200 394 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-show-completed.gif HTTP/1.1" 200 771 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-show-all.gif HTTP/1.1" 200 812 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-sort-descending.gif HTTP/1.1" 200 620 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-restart-job.gif HTTP/1.1" 200 604 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-cancel-job.gif HTTP/1.1" 200 672 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-move-job.gif HTTP/1.1" 200 638 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/button-hold-job.gif HTTP/1.1" 200 633 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/bottom-left.gif HTTP/1.1" 200 122 - -
localhost - - [29/Mar/2010:14:43:42 +0900] "GET /images/bottom-right.gif HTTP/1.1" 200 123 - -